NeoSpin Cookie Policy

At NeoSpin, we use cookies and similar technologies to make your experience on our website safer, faster and more personalised. This Cookie Policy explains what cookies are, how we at NeoSpin Casino use them, and what choices you have regarding their use. By continuing to browse our site or by using the NeoSpin casino app shortcut on your mobile browser, you agree to our use of cookies as described below, unless you adjust your browser settings to refuse them.

What Are Cookies

Cookies are small text files that are placed on your computer, smartphone or tablet when you visit our website. They allow us to recognise your device, remember your preferences, and understand how you interact with our platform. Our NeoSpin library of games, promotions and account features relies on cookies to function correctly, including during NeoSpin casino login and while you browse our slots, live casino and sportsbook sections.

Session Cookies vs Persistent Cookies

Session cookies are temporary and are deleted once you close your browser. Persistent cookies remain on your device for a set period or until you delete them manually. We at NeoSpin use both types to keep you logged in securely during your visit and to remember your settings the next time you return, including when you search for a NeoSpin promo code or revisit your favourite pokies.

Why We Use Cookies

We use cookies for several essential and optional purposes. Our goal is to ensure that every NeoSpin casino login is smooth, that your gameplay is secure, and that we can continually improve the services we offer.

• We use essential cookies to keep your account secure and to enable core features such as deposits, withdrawals and NeoSpin casino bonus activation
• We use functional cookies to remember your language, currency and display preferences
• We use performance and analytics cookies to understand how players use our site, including which slots, live dealer tables or sports markets are most popular
• We use marketing cookies to show you relevant offers, such as a NeoSpin no deposit bonus or free spins promotion, both on our site and on third-party platforms
• We use fraud-prevention cookies to protect your account and comply with our licensing obligations under the Tobique Gaming Commission

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are required for our website to operate. Without them, you would not be able to complete a NeoSpin casino login, process a deposit, or request a withdrawal. We do not require consent for these cookies, as they are essential to providing our services to you.

Performance and Analytics Cookies

We at NeoSpin collect anonymised data about how visitors interact with our site, including which pages are visited most often, how long players spend browsing our slots and live casino sections, and whether any technical errors occur. This information helps our NeoSpin Casino team identify and fix issues quickly.

Functionality Cookies

Our NeoSpin platform uses functionality cookies to remember choices you have made, such as your preferred currency, your chosen localisation (English UK, Canada or Australia), and whether you have already entered a NeoSpin bonus code during registration.

Advertising and Targeting Cookies

We work with trusted marketing partners who may place cookies on your device to deliver advertisements relevant to your interests, including campaigns related to NeoSpin free spins, our Welcome Pack, or seasonal promotions. These cookies also help us measure the effectiveness of our advertising campaigns and avoid showing you the same offer repeatedly.

Third-Party Cookies

Some cookies on our site are set by third parties, such as payment providers, game studios (including Evolution, Pragmatic Play and NetEnt), and analytics services. We do not control these third-party cookies directly, and we encourage you to review the privacy policies of these providers for further details.

How We Use Cookies Across Our Services

Our NeoSpin casino app shortcut, mobile browser version and desktop site all rely on cookies to deliver a consistent experience. Whether you complete a NeoSpin login from your phone or your laptop, we use cookies to remember your session, apply the correct currency, and ensure that any NeoSpin casino bonus you have claimed is tracked accurately against your account.

Cookies also support our loyalty programme. When you earn Complimentary Points through slots, table games or live casino play, we use cookies to help synchronise this data with your account in real time, ensuring your status progression and rewards are displayed correctly.

Managing Your Cookie Preferences

You have control over how cookies are used on your device. Most browsers allow you to:

• View what cookies are stored on your device and delete them individually
• Block all cookies from being set
• Block third-party cookies only
• Delete all cookies when you close your browser
• Set exceptions for certain websites, including ours

Please note that if you choose to disable cookies entirely, some features of our website may not function properly. For example, you may be unable to complete a NeoSpin casino login, remain logged in during your session, or receive a NeoSpin no deposit bonus credited automatically to your account.

Browser-Specific Instructions

Most major browsers, including Chrome, Firefox, Safari and Edge, provide cookie management settings within their privacy or security menus. We recommend consulting your browser's help documentation for step-by-step instructions on how to view, delete or block cookies.

Cookies and Responsible Gambling

We also use certain cookies to support responsible gambling tools, such as remembering whether you have set deposit limits, self-exclusion periods, or reality checks. These cookies help us apply your preferences consistently across sessions, in line with our commitment to safer play.

Data Protection and Your Rights

Any personal data collected through cookies is processed in accordance with our Privacy Policy. We are committed to protecting your data and only retain cookie-derived information for as long as necessary to fulfil the purposes described in this policy. You may contact us at any time to ask questions about how cookies affect your personal data, or to request further information about our data retention practices.

Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our own business practices. Any changes will be posted on this page, and we encourage you to review this policy periodically. Continued use of our site after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about our use of cookies, please contact our support team at support@neospin.com, or reach out through our 24/7 live chat. Our customer support team is available around the clock to help you with any queries regarding this Cookie Policy or your account.