NeoSpin Terms and Conditions

Welcome to NeoSpin. These Terms and Conditions govern your access to and use of our website and services. By registering an account with NeoSpin, you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree with any part of this document, you must not use our platform. Our casino is operated by Metlait SRL, registered under the laws of Costa Rica (No. 3-102-911867), with registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We operate under an e-gaming licence No. 0000064 issued by the Tobique Gaming Commission. Paysafe transactions are processed by Tronabriz Limited on our behalf.

Eligibility and Account Registration

To create an account at NeoSpin, you must be of legal gambling age in your jurisdiction and capable of entering into a binding contract. We at NeoSpin welcome players from Australia, New Zealand, Canada (excluding Ontario and New Brunswick), Norway, Germany, Austria, Switzerland and other permitted markets. Our platform is available in English, with localizations for English (UK), English (Canada) and English (Australia). When you complete the NeoSpin register process, you must provide accurate and truthful personal information.

• We require a single account per person, household and IP address.
• We reserve the right to request identification documents at any time.
• You must not use a VPN or proxy to bypass our geographic restrictions; doing so may lead to confiscation of winnings.

Restricted Jurisdictions

Real-money play is prohibited for residents of several countries, including Afghanistan, Belarus, Belgium, Brazil, Bulgaria, Canada (New Brunswick and Ontario), China, Cuba, Cyprus, Estonia, Germany is permitted but Sweden is restricted from bonuses, Greece, Iran, Iraq, Israel, Japan, Latvia, Lithuania, Malta, the Netherlands, North Korea, Poland, Romania, Russia, Ukraine, the United Kingdom, the United States, Venezuela and others listed in our full policy. We reserve the right to void any winnings obtained from an account registered in violation of these restrictions.

Verification and KYC

We may require you to complete our Know Your Customer (KYC) procedure, which includes submission of identification documents, proof of address and proof of payment method, in Latin or Cyrillic script. We may also request phone or video verification. If you fail to complete verification within two weeks of our request, your account may be locked. Our team at NeoSpin takes compliance seriously to protect both our players and our platform from fraud.

Deposits and Withdrawals

At NeoSpin, we offer 18 deposit options, all processed free of charge and instantly, including Visa, Mastercard, Skrill, Neteller, Paysafecard, Flexepin, MuchBetter, MiFinity, Interac and multiple cryptocurrencies such as Bitcoin, Ethereum, Tether USDT, Litecoin, Dogecoin and Ripple. Minimum deposit amounts start from 20 EUR/USD or 30 AUD/CAD/NZD. For every NeoSpin deposit, please check the minimum and maximum limits applicable to your chosen method.

Our withdrawal process involves 13 payout methods. Minimum withdrawal amounts are 30 EUR/USD, 45 AUD/CAD/NZD for e-wallets, with higher minimums for bank transfer (€500) and varying crypto thresholds. We apply daily, weekly and monthly withdrawal limits, for example 3,000 EUR/USD daily and 22,500 EUR/USD monthly. Progressive jackpot wins are paid in full and do not count toward these limits. If a withdrawal exceeds a method's limit, we will pay the amount in instalments.

• We require each deposit to be wagered 3x before a withdrawal request, or a processing fee may apply.
• Pending time is typically up to 24 hours on busy days, with withdrawals processed within 72 hours of approval.
• Cashout time varies: e-wallets, Interac and crypto are instant after approval; bank transfers take 1-5 banking days.

Bonuses and Promotions

Our Total Welcome Pack offers 300% up to €7,000 plus 300 Free Spins across your first four deposits, using codes NEO1, NEO2, NEO3 and NEO4. Each stage carries its own minimum deposit, wagering requirement of 40x, and maximum bet limits during play. We also provide a Highroller First Deposit Bonus (code NEOVIP) with 125% up to €3,000 plus 10% cashback for qualifying high-value deposits.

Here at NeoSpin, we run a Sports Welcome Package offering up to €1,600 in OnlyWin Freebets across your first three sports deposits, plus ongoing promotions such as our Friday Reload. Other recurring offers include Daily Cashback (up to 20% of previous day's net losses), Wednesday Free Spins, and our Weekend Reload bonus. Unless stated otherwise, bonus validity is 14 days, and the default maximum bet while wagering is €6.5 / $7 / A$10. Bonuses are not available to players in Sweden, and no-deposit bonus winnings carry a maximum withdrawal cap.

We reserve the right to refuse or cancel any bonus if we detect bonus abuse, defined as bonuses reaching 70% of deposits across 5-9 deposits, or 50% with 10 or more deposits. Only one bonus may be active per player at a time, and real money is always wagered first.

Loyalty Program and VIP Status

Our Neospin Loyalty Program automatically enrols every registered player and features 16 statuses, from Colibri through to Lion. You earn Complimentary Points (CPs) for real-money wagers, and each status unlocks loot boxes or wheel-of-fortune rewards, up to €7,000 at the highest tier. VIP members at NeoSpin receive exclusive bonuses, VIP-only tournaments, early access to new titles, and a dedicated 24/7 personal manager. We may suspend or remove VIP status if no deposit has been made for 30 consecutive days.

Games and Fair Play

NeoSpin's casino app alternative - our mobile browser version works like an app via an "Install App" shortcut, though we do not currently offer a dedicated App Store or Google Play application. We feature over 5,800 games from more than 80 certified providers, including Evolution, Pragmatic Play, NetEnt, Play'n GO, Playtech and many others. Our live casino section includes blackjack, roulette, baccarat and game shows, while our slots catalogue covers pokies, jackpot titles, Hold & Win mechanics and Originals. All games use encrypted data transfer and are regularly audited for fairness by certified providers.

Responsible Use of Our Services

You agree not to use our services for any unlawful purpose, including money laundering, fraud, or circumventing our restricted-country policy via VPN. We may suspend or terminate your account if we suspect any breach of these terms, including multiple accounts, collusion, or exploitation of bonus mechanics. Any inactive account with no login or play for 12 consecutive months will incur a monthly dormancy fee of €25.

Dispute Resolution and Liability

Should a dispute arise, we encourage you to first contact our support team. If unresolved, disputes may be referred to EGIS, our independent Alternative Dispute Resolution provider operating under the Tobique Gaming Commission's regulations, at disputes@egis-adr.com. Formal disputes are subject to arbitration in Costa Rica, and any claim must be filed within one year of the event giving rise to it. We are not liable for losses arising from technical failures, third-party payment processing delays, or circumstances beyond our reasonable control.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect regulatory, operational or commercial changes. Continued use of your NeoSpin login and account after any update constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of your rights and obligations as a player.

Contact Us

If you have any questions about these terms, our NeoSpin bonus codes, deposit and withdrawal procedures, or any other aspect of your account, our support team is available 24/7 via live chat, email at support@neospin.com, or our online contact form. We are committed to providing clear, fair and transparent terms for every player who joins our platform.