NeoSpin Casino Privacy Policy

At NeoSpin Casino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we, Metlait SRL (registered in Costa Rica, No. 3-102-911867, El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica), collect, use, store and safeguard your information when you use our platform at neospin.com. Our Neo Spin Casino operates under a license issued by the Tobique Gaming Commission, No. 0000064, and we process your data in line with applicable data protection standards. By registering a neospin account or using our services, you agree to the practices described below.

Information We Collect

We at NeoSpin collect various categories of information to provide you with a safe and personalized gaming experience. When you complete neospin register procedures, we ask for your personal details, and throughout your relationship with us we may gather further data related to your activity on our site.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence
• We gather identification documents, proof of address and proof of payment during our KYC verification process
• We record your neospin deposit and neospin withdrawal history, including payment method details
• We track your gaming activity, including slots, live casino and sports betting behavior
• We collect technical data such as IP address, device type, browser information and login timestamps
• We may record communications with our customer support team

Information From Third Parties

Our NeoSpin platform may receive information from payment providers, including Tronabriz Limited, which processes Paysafe transactions on our behalf, as well as from identity verification services, fraud prevention tools and affiliate partners who refer players to us.

How We Use Your Data

We at NeoSpin Casino use the information we collect for several legitimate purposes connected to operating our casino and sportsbook. Whenever you search for neospin login access or use our neospin app, we rely on your data to keep your account secure and functional.

• We verify your identity and age to comply with licensing and anti-money laundering obligations
• We process your deposits and withdrawals through our supported payment methods
• We administer our neospin bonus offers, neospin promo code campaigns and loyalty program rewards
• We personalize your experience, including game recommendations and tailored promotions
• We detect and prevent fraud, bonus abuse and unauthorized account access
• We send you service-related notifications and, where permitted, marketing communications
• We monitor compliance with our responsible gambling policies

Legal Basis for Processing

Our NeoSpin Casino processes your data based on the performance of our contract with you, compliance with our legal and regulatory obligations under the Tobique Gaming Commission framework, our legitimate business interests, and, where required, your explicit consent, for example for marketing emails or optional cookies.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with select partners necessary to run our operations. At NeoSpin, we share data only when required for the purposes outlined in this policy or when mandated by law.

• We share data with payment processors, including those handling crypto, e-wallet and bank transfer transactions
• We share information with identity verification and fraud-prevention providers
• We disclose data to regulators, auditors and dispute resolution bodies such as EGIS (disputes@egis-adr.com)
• We may share information with game providers and live casino operators to deliver certified gaming content
• We may disclose data where required by law enforcement or court order

Data Security

We at NeoSpin use encrypted data transfer and industry-standard security measures to protect your information from unauthorized access, alteration or disclosure. Our games come from certified providers, and we apply strict internal controls to safeguard the data processed through our neospin login and neospin deposit systems. While we take every reasonable precaution, no method of electronic storage or transmission is completely secure, and we encourage you to use strong passwords and protect your login credentials.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, accounting and regulatory requirements. If your account becomes inactive for 12 months without login or play, we may apply a monthly dormancy fee as outlined in our Terms and Conditions, but we continue to retain your data in line with our record-keeping obligations. Following account closure, we may retain certain records for the period required by Costa Rican law and our licensing authority, typically for several years to address potential disputes, which must generally be filed within one year through arbitration in Costa Rica.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We at NeoSpin Casino aim to honor these rights wherever applicable.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing
• You may withdraw consent at any time where processing is based on consent
• You may request a copy of your data in a portable format

To exercise any of these rights, you can contact us at support@neospin.com, and our team will respond to your request in accordance with applicable regulations.

Cookies and Tracking Technologies

Our Neo Spin Casino uses cookies and similar technologies to operate our website, remember your preferences, analyze traffic and deliver relevant promotions. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our neospin app or mobile browser experience.

International Data Transfers

As we operate internationally and serve players across multiple target markets, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica where our company is registered. We take appropriate steps to ensure your data receives an adequate level of protection wherever it is processed.

Restricted Jurisdictions

We do not knowingly collect personal data from individuals located in restricted countries where real-money play is prohibited. If we discover that you have accessed our services from a restricted jurisdiction, including through the use of a VPN, we reserve the right to suspend your account, and any winnings obtained in violation of our geographic restrictions may be confiscated.

Children's Privacy

Our services are intended exclusively for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and if we become aware that we have inadvertently gathered information from an underage individual, we will take immediate steps to delete such data and close the associated account.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology or legal requirements. We encourage you to review this page regularly. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please reach out to our support team through live chat, available 24/7, via email at support@neospin.com, or through our contact form. We at NeoSpin Casino are committed to addressing your concerns promptly and transparently.